“Passenger Relations Plan 2014”
The Passenger Relations Plan outlines Port Stephens Coaches (Nelson Bay) Pty Limited objectives, initiatives and performance measures in relation to the key areas of information and feedback, customer research, marketing, and passenger training.
The management and implementation of the Passenger Relations Plan are the responsibility of the Management. The resources required to undertake these tasks will be provided by the Company Board.
Information & Feedback
Objective: Customer service is an integral part of our business. To treat our passengers in a polite, friendly and respectful manner & to respond to customer inquiries in a timely manner